What if I have not received my payment for a paid survey?

If you have not received payment for a survey you completed, please review all communications you’ve received from UpTogether about the particular survey or study to ensure it was indeed a paid opportunity. Many of our surveys (including short surveys on the UpTogether platform) are not paid.

If you have confirmed the survey you completed is a paid survey, check the email you received with the survey link to see if it has a payment date listed. You do not receive a payment immediately after you complete the survey. Payments are processed once surveys are checked for completeness and once the survey window closes.

For updates on a submitted application, please access the Applications section in your UpTogether Settings. For more information, please contact an UpTogether Support Specialist.

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