FAQs

How do I submit a chat support request?

Although live chat hours are Monday-Thursday 10 a.m. to 7 p.m. EST and Friday 10 a.m. to 5 p.m. EST, you can still send a message to the Support Team during offline hours. 

Here's how to send a chat support request during offline hours:

Step 1

Click the Support button in the bottom-right corner of most UpTogether.org webpages.

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Step 2

Start a conversation with the Support Team by clicking on the 'Send us a message' button.

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Step 3

Enter your contact email address and submit a detailed message describing your question, comment or support issue during offline hours. Click on the Send Icon to submit your help request. Please note: Due to the high volume of support requests, it may take up to 4 business days for our agents to respond to request for support by email.

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