FAQs

How do I submit a written support request (help ticket)?

If you have a question that isn't addressed by an article in the UpTogether Knowledge Center, you can utilize several options to receive support from our team. 

 

Here's how to get in contact with the Support Team by submitting a written support request:

 

Step 1

Click the Support button in the bottom-right corner of most UpTogether.org webpages.

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Step 2

Type your question into the search box and hit Enter on your keyboard. You will receive a list of articles that may answer your question. If you do not find the answer to your question, you can continue to reach out to us by clicking the 'Contact Us' button at the bottom right hand corner of the page.

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Step 3

You will be given the option to leave us a message.

  • Leave Us a Message: Submit a detailed message (also known as a ticket) describing the issue, upload additional documents when eligible, or communicate with us during offline hours. Please note that a representative will respond to your message within two business days. Ticket submission is available 24/7.

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Please note: Due to the high volume of support requests, it may take up to 4 business days for our agents to respond to your written support request.

 

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