FAQs

How do I contact UpTogether's Support Team?

If you have a question that isn't answered by an article in the UpTogether Knowledge Center, you can utilize several options to receive support from our team. 

Option 1: Live Online Chat Business Hours

  • Monday-Thursday
    10 a.m. to 7 p.m. EST 
  • Friday
    10 a.m. to 5 p.m. EST

Click here to learn how to access Live Chat

Option 2: Submit a written support request (also known as a ticket)

  • Ticket submission available 24/7

Due to the high volume of support requests, it may take up to 4 business days for our agents to respond to your written support request.

Click here to learn how to submit a support request

Option 3: Phone Support Business Hours

  • Monday-Friday
    10 a.m. to 5 p.m. EST

The phone support line can be reached at 1 (878) 444-2932.

Click here to learn how to reach the Support Team by phone

 

If you need assistance during non-Business Hours:

Our Knowledge Center is always available to you 24/7 with helpful articles, often providing answers to questions you may have. You can also submit a written request (ticket) for support.  

 

Please note that our Support Center is closed on the following holidays days:

 
 New Year's Day
 Martin Luther King Jr. Day
 Presidents' Day
 Cesar Chavez Day
 Memorial Day
 Juneteeth
 Independence Day
 Labor Day
 Columbus Day/Indigenous People's Day
 Veteran's Day
 Thanksgiving Day
 The Day after Thanksgiving
 Christmas Eve
 Christmas Day
In addition to the above holidays, FII is closed the day after Christmas through New Year's Eve (each year)

 

 

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