If you have a question that isn't answered by an article in the UpTogether Knowledge Center, you can utilize several options to receive support from our team.
Option 1: Live Online Chat Business Hours
- Monday-Thursday
10 a.m. to 7 p.m. EST - Friday
10 a.m. to 5 p.m. EST
Click here to learn how to access Live Chat
Option 2: Submit a support request by email
To reach a Support Agent by email, send your questions to help@uptogether.org.
Due to the high volume of support requests, it may take up to 4 business days for our agents to respond to your support email.
Option 3: Phone Support Business Hours
- Monday-Thursday
10 a.m. to 7 p.m. EST - Friday
10 a.m. to 5 p.m. EST
The phone support line can be reached at 1 (878) 444-2932.
Click here to learn how to reach the Support Team by phone
Option 4: Live Text Message Support
1 (833) 686-5651
If you need assistance during non-Business Hours:
Our Knowledge Center is always available to you 24/7 with helpful articles, often providing answers to questions you may have.
Please note that our Support Center is closed on the following holidays days:
Martin Luther King Jr. Day
Presidents' Day
Cesar Chavez Day
Memorial Day
Juneteeth
Independence Day
Labor Day
Columbus Day/Indigenous People's Day
Veteran's Day
Thanksgiving Day
The Day after Thanksgiving
Christmas Eve
Christmas Day
In addition to the above holidays, FII is closed the day after Christmas through New Year's Eve (each year)