What are some examples of unacceptable documents for verification?

While we understand you want to be able to show proof that you are experiencing a hardship, certain documents/photos cannot be accepted because they can’t be verified properly.

Some examples include, but are not limited to:

  • Handwritten letters from employers of any kind 
  • Photographs of any kind depicting hardship (e.g., photos from a hospital, workplace closures, photos of self etc.) 
  • Text message/social media conversation screenshots

Sending these documents in place of the verifiable and required documents can result in an application getting denied. 

For updates on an already submitted application, please log in to your dashboard using the same log in method you used when you applied, such as your phone number or email.

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