An application submitted to a relief fund will show a series of status updates as it moves through the application process. You will see these status updates on your dashboard. Please note that a status won't change until an application reaches a new stage in the process.
Below is a list of the application statuses you may see, in the order you would see them, and what each status means.
Your application was successfully submitted, and is now in the system.
The application was denied by our automated analytics system. This happens when an application doesn't meet specific requirements set by a fund, leading to an automatic denial. If an application is Denied at this point, it will not go to Pre-Support Review.
- Pre-Support Review
The application has gone through the automated review process, and is now waiting to be seen by an agent for review. This is often the longest part of the review process, and can take anywhere from a few days to several weeks, depending on the fund. Reminder: This status won't change until the application has been reviewed by a Support Team agent
At this point, an agent can give the application one of the following statuses:
- Support Flagged
This status just means another, more experienced, agent needs to take a look at your application. It does not mean your application has been approved or denied, and there is nothing you need to do at this point. It is not necessary to supply updated information or additional documentation.
The application was approved, and you will be receiving payment.
Your application was denied by the Support Team.
If your application is Approved, you will eventually see one of the following statuses:
Your payment has been approved and is currently being processed.
You have been successfully paid. Your payment will be in your Direct Deposit account, on a Physical Prepaid Card, or on a Virtual Card, depending on what you chose when you first applied.
Unfortunately, we can't give an estimate of when an application may move from one part of the process to another. You can always check your application status by logging in to your dashboard, using the same phone number or email address you submitted when you first applied.