Unacceptable Verification Documents

While we understand you want to be able to show proof that you are experiencing a hardship, certain documents/photos can not be accepted because they can’t be verified properly.

Some examples include, but are not limited to:

  • Handwritten letters from employers
  • Photographs of any kind depicting hardship (e.g., photos from a hospital, workplace closures, photos of self etc.) other than those listed above as acceptable
  • Text message/social media conversation screenshots

Sending these documents may result in your application being denied. 

For updates on an already submitted application, please log in to your dashboard using the same log in method you used when you applied, such as your phone number or email.

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