Frequently Asked Questions

Why is My Application Status Paid, but I haven't received my approved funds?

Applicants who have an application status of "Paid" but have yet to receive their approved funds may be experiencing one of two common issues. 

  1. Account Restricted: This means that our payment processor was unable to verify your identity and you need to provide additional identification information. Here is the process on how to check if your account was marked restricted and how to go about providing your identity information. 
  2. Payment Failed: This means that the bank account information provided by the applicant during the application process, was incorrect, therefore, payment failed. Here is a link on how to check and update your banking information.
    • All applicants with failed payments receive an email or text message with instructions on how to update your bank account details. 

For updates on an already submitted application, please log in to your dashboard using the same log in method you used when you applied, such as your phone number or email.

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