After I Apply

My funds can’t be deposited, what do I do?

If you received an email or text message from our Support Center that your funds were approved, but an invalid bank account or banking information was entered, you simply need to follow the instructions provided. 

If you closed your bank account or no longer have the one you initially entered when you applied, you can still get your funds deposited by:

You may also opt to use a prepaid card to receive your funds. For each card option, be sure to review all of the details to make sure it is the right card for your needs. 

In order to properly update your bank account information you will need the following: 

  • Name of the Account Holder
  • Account Number - If you bank with a credit union, please be sure you use the account number and not the member number. 
  • Routing Number

Once you have that information, you can submit this form.  

For updates on an already submitted application, please log in to your dashboard using the same log in method you used when you applied, such as your phone number or email address.

Note: As a reminder, by sharing your financial account(s) you are giving UpTogether access to the following information related to account transactions:

  • Amount
  • Date
  • Location (for specific offline transactions)
  • Merchant name
  • Category (travel, shop, deposit, withdrawal, etc.)

You are also giving UpTogether access to the following information related to each shared account: 

  • Available balance

  • Current balance

  • Account type (savings, checking, loan, etc)

For security purposes, occasionally the third-party platform used to share this information with us will “unlink” your shared account(s). To continue sharing your account(s), you will need to link them again.

If you ever change your mind and want to stop sharing your accounts, here are instructions for how to do

Was this article helpful?
17 out of 28 found this helpful