Why was my account marked Restricted?

If you received an email or text informing you that your account is restricted, you will need to complete the process of verifying your identity to have your account unrestricted. This typically happens when the payment processor cannot verify your identity and requires additional information before you are able to receive a cash transfer. You can update your account by uploading a government-issued ID, providing your date of birth and filling out the last 4 digits of your social security number.

To update your account and ensure you receive your future cash transfers, you must verify your account using the follow steps:

Step 1: Click on the menu bar from the UpTogether homepage.

Step 2: Click on "Settings" then click on "Applications"

Step 3: You will view a notice that your account has been restricted. Click on "Unrestrict Account" to continue.  


Step 4:   You may be prompted to update or verify your:

  • Date of Birth
  • Last 4 digits of your social security number 

If so, update the information and click on 'Continue' for the next step.


Step 5: If your photo ID is needed to verify your identity, you will see a notice that reads "Information required soon." Click on the notice to begin the process of uploading your photo ID.


Step 6: Click on "Verify now" then select how your will verify your ID and the type of ID you will submit and click "Next".


verify_account_rep_id_picture_webcam_upload.jpg verify_account_and_select_ID_type.jpg

Step 7: Follow the prompts to submit the front and back of your photo ID and click "Submit". The verification process can take up to 1 minute. 


Step 8: Once your account has been verified, click on "submit" to complete the verification process. If your account is not verified instantly, please submit the information and a team member will reach out to you if more information is needed. 


Note: Any payments due will be processed within a business day of when the payment processor verifies your identity. Funds will be deposited into your account within 2-3 business days after payment processed. 

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