UpTogether Virtual Card

UpTogether Virtual Card FAQs

Please note: Protecting the funds on the Prepaid Card is your responsibility. UpTogether cannot replace any money spent while a physical or virtual card is lost or stolen. Unauthorized charges will have to be disputed directly with the vendor.

Getting a card

Who is eligible to receive a digital UpTogether card?

Right now, anyone who is approved for COVID-19 relief funds through the UpTogether platform is eligible to receive a card. 

Do I need to enter a SSN or ITIN to get a card?

No, you do not need a social security number or ITIN to get an UpTogether card

How will I receive my digital card? 

The information for your card will be added to your UpTogether dashboard

How long does it take to receive my UpTogether digital card?

You will receive your digital card immediately after your request is approved.

What if I don’t receive my UpTogether digital card?

If your fund request has been approved, but you don’t see the UpTogether digital card details in your dashboard, contact our support team by clicking here

Activating a card

How do I activate my UpTogether digital card?

You don’t have to take any additional steps to activate your digital card. You can begin using it right away.

Using a card

Where can I use the card?

You can use your UpTogether card anywhere credit cards are accepted. You can use it to do everything from pay bills online to buy items at a grocery store. 

To use the digital card at a physical store, you’ll need to add it to your Apple Pay, Google Pay or Samsung Pay wallet app on your cell phone. It works online or at physical store location where Visa credit cards are accepted. NOTE: We do not guide families or give the steps on transferring their funds to their cash app (Apple Pay or Google Pay). Please go to your cash app site to see how this is done.

How do I track the balance on my card?

Balances are shown on the Payment Methods tab of your dashboard where your card is located. If you have a second card (because the first one was lost or stolen) you will need to keep track of your expenses as those balances will not show on your dashboard.

Can I add more funds to my card?

No, not at this time.

What fees are charged?

You will not be charged any fees for using your card. If you lose your card and order a new one, you may be charged a nominal card creation and shipping fee ($3.50), deducted from the balance on your card.

Can UpTogether see what I purchase when I use the card?

Yes, just like any other debit or credit card you use, your transactions are recorded and in the future will be available for you to review in UpTogether. We will not be able to see exactly what you purchased, only how much you spent and where. 

For example: We’ll see Amazon - $45 as the transaction, but we won’t be able to see what you bought. 

Does this card work for online purchases?

Yes. You can use this card online. 

Will I be charged every time I make a purchase?

No, this card works exactly like any other credit card. There is no transaction fee charged to you.

How much does this card cost?

There is no cost for using the digital UpTogether card.

Does this card work internationally/outside the U.S.?

Yes, you can use this card outside of the United States. Foreign transaction fees may apply.

Are there foreign transaction fees?

A fee of 1% + 30¢ is charged for transactions made outside the United States. If the transaction requires currency conversion, an additional 1% fee will apply.

What if the phone with my card information is stolen? 

To report your card as stolen, you can cancel the card — and request a new virtual card — directly from the Payment Methods tab on your dashboard.

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