Payout Methods

How do I report my card lost or stolen?

Please note: Protecting the funds on the Prepaid Card is your responsibility. UpTogether cannot replace any money spent while a physical or virtual card is lost or stolen. Unauthorized charges will have to be disputed directly with the vendor.

If your card is lost or stolen, you can request a new card on your UpTogether Settings

Important Note: There is a $3.50 replacement fee for physical cards and a $.10 (10 Cents) fee for virtual replacement fee cards.  

  1. Log in at https://app.uptogether.org 

  2. From the homepage, click on the menu icon and select "Settings" followed by "Payout Methods".

  3. Locate the Physical Card and click on "..." to reveal the card options.

  4. Click on "Request Replacement".

  5. Select the reason for replacement and confirm or add/edit the address where the new card will be mailed to. There is a $3.50 replacement fee for physical cards. Click on the "Request Card" button to complete the card replacement request.

  6. Once received in the mail, you will need to return to your UpTogether Settings to activate your new UpTogether Physical card. Additional activation information will be included with the new card in the mail.


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