UpTogether Physical Card

How do I report my card lost or stolen?

Please note: Protecting the funds on the Prepaid Card is your responsibility. UpTogether cannot replace any money spent while a physical or virtual card is lost or stolen. Unauthorized charges will have to be disputed directly with the vendor.

If your card is lost or stolen, you can request a new card on your dashboard.

Important Note: There is a $3.50 replacement fee for physical cards and a $.10 (10 Cents) fee for virtual replacement fee cards.  

  1. Log in at https://financials.uptogether.org/dashboard

    • Note: You must log in using the same method associated with your UpTogether Fund Account.
  2. Go to your dashboard and select Payment Methods.
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  3. Click on "request replacement"
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  4. Complete the following form and click on request card.
    preview.png

  5. Confirm your replacement card request.
    confirm.png
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  6. Once received, you will need to return to your dashboard to activate your new card.

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