Payment Options

How do I report my card lost or stolen?

Please note: Protecting the funds on the Prepaid Card is your responsibility. UpTogether cannot replace any money spent while a physical or virtual card is lost or stolen. Unauthorized charges will have to be disputed directly with the vendor.

If your card is lost or stolen, you can request a new card on your dashboard.

Important Note: There is a $3.50 replacement fee for physical cards and a $.10 (10 Cents) fee for virtual replacement fee cards.  

  1. Log in at https://financials.uptogether.org/dashboard Note: You must log in using the same method associated with your UpTogether Fund Account.
  2. Go to your dashboard and select Payment Options.
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  3. Locate the Physical Card section and click on the "request replacement" icon.
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  4. Select the reason for replacement and confirm or add/edit the address where the new card will be mailed to. There is a $3.50 replacement fee for physical cards. Click on the "request card" button to complete the card replacement request.
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  6. Confirm your replacement card request.
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  7. Once received in the mail, you will need to return to your dashboard to activate your new UpTogether Physical card.
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