Payment Options

How do I report my card lost or stolen?

Please note: Protecting the funds on the Prepaid Card is your responsibility. UpTogether cannot replace any money spent while a physical or virtual card is lost or stolen. Unauthorized charges will have to be disputed directly with the vendor.

If your card is lost or stolen, you can request a new card on your dashboard.

Important Note: There is a $3.50 replacement fee for physical cards and a $.10 (10 Cents) fee for virtual replacement fee cards.  

  1. Log in at Note: You must log in using the same method associated with your UpTogether Fund Account.
  2. Go to your dashboard and select Payment Options.
  3. Locate the Physical Card section and click on the "request replacement" icon.
  4. Select the reason for replacement and confirm or add/edit the address where the new card will be mailed to. There is a $3.50 replacement fee for physical cards. Click on the "request card" button to complete the card replacement request.
  5. replace_card_3.jpg
  6. Confirm your replacement card request.
  7. Once received in the mail, you will need to return to your dashboard to activate your new UpTogether Physical card.
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