Payout Methods

How do I request a new UpTogether Physical Card?

Please note: Protecting the funds on the Prepaid Card is your responsibility. UpTogether cannot replace any money spent while a physical card is lost or stolen. Unauthorized charges will have to be disputed directly with the vendor. If you choose to have a new card issued and mailed to your address with the standard $3.50 shipping fee for physical cards, please visit the Payout Methods page in your UpTogether account settings and request a new card.

  1. Log in at https://app.uptogether.org 

  2. From the homepage, click on the menu icon and select "Settings" followed by "Payout Methods".

  3. Locate the Physical Card and click on "..." to reveal the card options.

  4. Click on "Request Replacement".

  5. Select the reason for replacement and confirm or add/edit the address where the new card will be mailed to. There is a $3.50 replacement fee for physical cards. Click on the "Request Card" button to complete the card replacement request. 

  6. Once received in the mail, you will need to return to your UpTogether Settings to activate your new UpTogether Physical card. Additional activation information will be included with the new card in the mail.  *Please note after September 27, you will need to contact our Support Team at 1-878-444-2932 to request a new card.


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