Some members may have accidentally created multiple accounts on UpTogether Connect, which can lead to confusion and data issues. This feature allows for members to deactivate accounts if they have more than one. It also introduces steps for identifying potential duplicate accounts and guiding members to link or deactivate them as needed. In the beginning, a member could create an UpTogether profile/account by using either their phone # or their email. Now, if a member creates a profile they are asked to add both to that one profile.
Below are several reasons why you might have more than one account:
Created a profile with email, then later created a profile with phone number or vice versa
Used a new email address or multiple email addresses
Used a new phone number or multiple phone numbers
If you have multiple accounts, you can choose to link them to one another or delete the accounts you no longer use. Please note that you will not be able to delete accounts for which you applied for funds, received funds, or are expecting a payment, you can only deactivate those profiles.
What will you see?
Members are given a prompt message stating that they have time to reactivate the account for 30 days before it permanently is deleted.
Still have questions? Contact a Support Agent!