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How do I contact UpTogether's Support Team?
How do I contact UpTogether's Support Team?
Updated yesterday

If you have a question that isn't answered by an article in the UpTogether Support Center, you can utilize several options to receive support from our team.

Option 1: Live Online Chat Business Hours

  • Monday-Thursday
    10 a.m. to 7 p.m. EST

  • Friday
    10 a.m. to 5 p.m. EST

Option 2: Submit a support request by email

To reach a Support Agent by email, send your questions to help@uptogether.org.

Due to the high volume of support requests, it may take up to 4 business days for our agents to respond to your support email.

Option 3: Phone Support Business Hours

  • Monday-Thursday
    10 a.m. to 7 p.m. EST

  • Friday
    10 a.m. to 5 p.m. EST

The phone support line can be reached at 1 (878) 444-2932.

Option 4: Live Text Message Support

1 (833) 686-5651

If you need assistance during non-Business Hours:

Our Support Center is always available to you 24/7 with helpful articles, often providing answers to questions you may have.

Please note that our Support Center is closed on the following holiday days:

 New Year's Day
 Martin Luther King Jr. Day
 Presidents' Day
 Cesar Chavez Day
 Memorial Day
 Juneteenth
 Independence Day
 Labor Day
 Columbus Day/Indigenous People's Day
 Veteran's Day
 Thanksgiving Day
 The Day after Thanksgiving
 Christmas Eve
 Christmas Day


In addition to the above holidays, UpTogether is closed the day after Christmas through New Year's Eve (each year)

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