UpTogether’s Support Team is available Monday-Friday, 10:00 AM–7:00 PM Eastern Time to assist members with questions and technical support. If you have a question that isn't answered by an article in the UpTogether Support Center, you can utilize several options to receive support from our team.
If you do not receive an immediate response, our team will get back to you within 24–48 business hours (excludes weekends & holidays).
Monday - Friday
10 a.m. to 7 p.m. EST
Note: Although we will periodically check messages on Thursdays, we will not have live phone hours this day to attend required org meetings/trainings.
Option 1: Via Chat
Option 2: Submit a support request by email
To reach our Support Team by email, send your questions to help@uptogether.org
Option 3: By Phone Support
Our support line can be reached at 1 (878) 444-2932. Please leave a voicemail if an agent does not answer and someone will return your message within 24-48 hours if not sooner. All callbacks are completed in the order that it was received.
Option 4: Text Message
1 (833) 686-5651
If you need assistance during non-business hours our Support Center is available to you 24/7 with helpful articles, often providing answers to questions you may have.
Please note that our Support Center is closed on the following holiday days:
New Year's Day
Martin Luther King Jr. Day
Presidents' Day
Cesar Chavez Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day/Indigenous People's Day
Veteran's Day
Thanksgiving Day
The Day after Thanksgiving
Christmas Eve
Christmas Day
In addition to the above holidays, UpTogether is closed the day after Christmas through New Year's Eve (each year) and ½ days on Fridays during the summer months.