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Acceptable Verification Documents

Updated yesterday

Eligibility and required documentation vary from fund to fund, depending on the type of assistance being given. Below are the acceptable forms of documentation for verification purposes.

Income/Employment Verification

  • Recent pay stubs (last 60 days)

  • Tax return (most recent)

  • W-2 or 1099 tax forms

  • Bank statements showing payroll deposits

  • Social Security award letter

  • Unemployment benefits letter

  • Pension/Retirement statement

  • SNAP, TANF, Medicaid or other government assistance documentation

  • Child support or alimony documentation

  • Local subsidies

  • Homeless or domestic violence shelter (third-party) letter attesting to income of member

Identity Verification (Must include a full legal name and photo)

  • Government-issued photo ID (e.g., Driver’s License, Passport {any country}, State ID)

  • Consular Identification (e.g., Matricula Consular)

  • Employment Authorization Card

  • Permanent Resident Card (Green Card)

  • Tribal Identification Card

  • U.S. Military ID

  • Homeless or domestic violence shelter (third-party) letter attesting to identity of member

Address Verification

  • Unexpired ID with current address

  • Utility bill (electric, water, gas, internet, phone) issued in the last 60 days

  • Lease or mortgage statement

  • Official government correspondence (e.g., DMV, IRS, SSA, benefits office)

  • Bank or credit card statement

  • Rental insurance or homeowner’s insurance policy

  • Local subsidy approval letter

  • Homeless or domestic violence shelter (third-party) letter attesting to address of member

Date of Birth Verification

  • Birth certificate

  • Government-issued ID or Passport

  • Adoption records

  • School records or official transcript with date of birth

  • Immigration documents with date of birth

  • Homeless or domestic violence shelter (third-party) letter attesting to DOB of member

Financial Hardship Verification

  • Utility shut-off notice

  • Medical bills with past-due balance

  • Letter from a social worker or case manager verifying financial hardship

  • Notice of job termination or unemployment approval letter

  • Statement of financial hardship written and signed by the member (with supporting documents when possible)

  • Homeless or domestic violence shelter (third-party) letter attesting to financial hardship of member

Examples of Unacceptable Documents

  • Handwritten letters without supporting documentation

  • Expired documents (except for special exceptions as noted in guidelines)

  • Screenshots without official letterhead or verification

  • Documents missing key information (e.g., no name, no date, no address)

  • Bank statements with unverified deposits as proof of income

Exceptions:

  • Exceptions will be reviewed on a case-by-case basis by the Support and Compliance teams:

    • Unexpired IDs are ok to be used for ID verification but are not ok to use for address verification.

  • Any exceptions made must be documented for auditing purposes.

This update ensures our verification process is fair, transparent, and legally compliant while improving accessibility for members.

For updates on a submitted application, visit the Applications section in your UpTogether Settings. For more information, contact an UpTogether Support Specialist.

​​Still have questions? Contact a Support Agent!

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