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What’s a virtual wallet and how does it work?
What’s a virtual wallet and how does it work?
Updated over a week ago

As of March 27, 2023, UpTogether is introducing a virtual wallet to provide payouts to members. A virtual wallet is simply a place to access the money you receive from UpTogether. The funds are held at a bank Sunrise Banks, N.A. This is not a savings account and you will not receive interest.

We encourage you to register your card in order to qualify for FDIC insurance. To register, provide your full name and mailing address in your virtual wallet account.

Any money you receive from UpTogether will be automatically added to your virtual wallet.

You have multiple options for how to withdraw cash from your virtual wallet:

  • Virtual UpTogether card

    • This is the default option where money from your virtual wallet is stored.

  • Physical UpTogether card

    • In addition to using the card to make purchases, you can use it at ATMs or get cash back in stores.*

*Fees may apply. See your cardholder agreement for details.

  • Transfer the money to your bank account

    • The first transfer out of your bank account each month is at no cost. All other transfers are debited from your account at $1.00 per transfer.

    • The maximum amount you can transfer per day is $2,500.

  • Paper check

    • There is a $3.50 fee per check.

    • There is no fee when you request account closure and a check for the full amount of the balance on your account.

    • The maximum check amount you can request per day is $2,500.

    • You’ll get the check in 5 – 10 business days.

    • You may request account closure and a check for the full balance on your virtual card by calling 1-855-925-4626.

  • Apple Pay, Google Pay or Samsung Pay

    • You can add your virtual or physical card to a digital wallet like Apple Pay, Google Pay or Samsung Pay

    Note: There has been an adjustment to Virtual Wallet access. Members NOT expecting a payment will not be able to use, create, or access the Virtual Wallet.

Still have questions? Contact a Support Agent!

The UpTogether Incentive Mastercard® is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.

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