In rare situations, UpTogether’s Support channels may experience temporary disruptions or delays. These situations may include, but are not limited to:
Widespread technology outages
Natural disasters or emergency events
Unexpected spikes in support volume (such as during major fund launches or system issues)
In these cases:
Response times may occasionally exceed our standard 24–48 business hour window
UpTogether will activate banners in the Support Center and/or phone system announcements to keep members informed
Guidance will be provided on next steps and what members can expect
Even in these situations, members can continue to submit requests 24/7, and the Support Team will respond as soon as possible once systems and capacity are restored during the normal business hours.
Still have questions? Contact a Support Agent!