At UpTogether, the safety and security of your personal information is very important to us, and we want to help you keep it protected. By knowing what to watch out for, you can identify scam attempts before they happen. A common scam can show up as someone trying to impersonate us through emails and texts in an attempt to gain access to your personal information. As part of our commitment to help keep you safe online, we have a few tips we’d like to share:
HOW TO SPOT POTENTIAL EMAIL FRAUD:
The email sender is not from an @uptogether.org email address.
It asks you to send an email with your personal information.
It tells you not to call us for more information OR asks you to call a number to share your personal information.
It includes unusual URLs and links that take you to a third party, or appear to be altered.
It references our previous name, Family Independence Initiative (FII).
HOW TO SPOT A POTENTIAL TEXT MESSAGE SCAM:
The text / SMS notification is not from a familiar 10-digit UpTogether text number.
Paste the phone number into an online search and review whether the number has been previously reported as a scam.
It asks you to send a text response with your personal information.
It directs you to a fake website or instructs you to call a random phone number to provide passwords, PINs, or bank account information.
HOW TO SPOT A POTENTIAL CALL SPOOFING:
If the caller uses high-pressure tactics, aggressive behavior, or requests for personal or financial information are red flags.
If the caller doesn't provide their name, company, and contact information, ask them. If they are legitimate, they should provide this information without hesitation. (If in doubt, independently verify the caller's identity by looking up the official contact information for the company they claim to represent and contacting them directly.)
If someone claims to be calling from a company or organization, hang up and call the official phone number of that entity to verify the call.
IF YOU ARE SUSPICIOUS OF AN EMAIL OR TEXT:
click on any links
reply to the email or text
download any attached items
Contact our Support Team to see if the email or text is actually from UpTogether.
IF YOU ARE SUSPICIOUS OF A PHONE CALL:
give the caller any financial information or personal information (like an SSN, bank account details, address, and full name).
hang up and research the company that's calling. find their number and call them directly.
Contact our Support Team to see if the phone call is actually from UpTogether.
HERE’S HOW TO KNOW IT’S FROM US:
Typically, all emails, snail mail, and texts from UpTogether will direct you to take action in your already-established UpTogether account and will not ask you to provide personal information via basic email.
Always go to the UpTogether website by entering the correct UpTogether.org URL directly into the browser.
HAVE A QUESTION FOR US OR WANT TO REPORT A POTENTIAL SCAMMER PRETENDING TO BE UPTOGETHER?