How do I contact the payment processor, USIO?

If you want to contact USIO, the payment processor, you can do so by phone number, email, or chat. Their hours of operation are Monday - Friday, 7 AM to 7 PM PST.

Phone: 1-855-449-2273
Email: cs@akimbocard.com

Chat: Click the blue “Help” button on the bottom right of the cardholder page.

Still have questions? Contact UpTogether Support!

How do I track the balance on my card?

Can I use my virtual card for purchases internationally/outside the U.S.?

What if the phone with my virtual card information is lost or stolen?

What happens if my check is lost in the mail and I don’t receive it?

What happens if someone finds my check and cashes it?