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How do I contact the payment processor, USIO?

Updated over a week ago

If you want to contact USIO, the payment processor, you can do so by phone number, email, or chat. Their hours of operation are Monday - Friday, 7 AM to 7 PM PST.

Common reasons someone might contact USIO:

  • Report fraudulent activity

  • Ordered a check/physical card and past 7-10 business days

  • Inactive card

  • Virtual Wallet page error

  • Apple Pay issues

  • Restrictions

Chat: Click the blue “Help” button on the bottom right of the cardholder page.

​​Still have questions? Contact a Support Agent!

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