If you have a payment that was unsuccessful, you have 40 calendar days from the original payment date to resolve the issue and receive your payment.
If the issue is not resolved by Day 40, the payment will be forfeited. Forfeited means that the funds are no longer available to the member because they did not set up their virtual wallet within the required timeframe. Forfeiture applies to that specific payment and does not automatically affect future payments (UNLESS you have two consecutive forfeited payments, you will then be unenrolled from the fund).
What You Need to Know
You have 40 calendar days to resolve an unsuccessful payment.
The 40-day period begins on the original payment date.
If your payment is successfully resolved within the 40 days, it will not be forfeited.
Payments issued before November 1st, 2026 follow the previous 60-day timeline.
You will receive automated notifications and our support team will reach out via phone, text message, and email to help you take action before the 40 day deadline.
If two payments are forfeited for the same fund, you may be unenrolled from that fund.
If you are having trouble receiving your payment, please take action as soon as possible to avoid forfeiture.
Still have questions? Contact a Support Agent!